Why does the chain customer lose his temper?

hy does the chain customer lose his temper? Don’t ask that we have done the wrong thing. But when I heard the chain customer’s furious phone call, I was in circles too!
The thing is like this: the day before yesterday was the central delivery, and the four customers must send out the goods immediately, because they were waiting to be used. When you hear the call from Anhui’s president Wang, are you happy? After all, the goods have arrived, and the phone may be going on, but the phone, the voice and the phone number.
Wang general; where did I send my sprocket?
I: didn’t you send it all? Haven’t received it yet?
Mr. Wang: Yes, but they are all chains. How come the sprocket isn’t?
Me: is it six?
Mr. Wang: it’s six pieces. The number is right, but how can I use it without a sprocket? How do you look at your Wx? …
I am not a circle of great chain! The chain goes round the sprocket. There is no sprocket. Only chains are in vain. I immediately sent the picture to the logistics, and asked how it happened, because I went to the 178 boutique small class to study, did not personally supervise the delivery, so how did it go wrong? Is it very understandable that the customer is angry! Is it happy to pick up the customer phone again? It must be rush, but the long wait is painful, but we must also rush the logistics.
Fortunately, other people’s products also have problems. Do they have only sprockets? No chains are white and blind. In this way, logistics is easy to find that he has transferred goods. He did not pay attention to the details, which brought us trouble. Let the logistics call our customers to explain the situation. But the logistics is also afraid of training, not playing! If the customer calls again, do you need to train me! No way, we can only accept it. This is our oversight.
Why does the chain customer lose his temper? Because of the carelessness of logistics, we should understand the customer’s temper, after all, after all, we will cooperate, the size of the problem will appear, and try not to let customers lose their temper, this is the duty to do sales.